FAQ’s

How to get started
  1. Start the process by filling out the Get Started online form, available by pressing the GET STARTED button below.
  2. A member of our team will contact you within one business day to help you determine which pricing option is appropriate for you: Umbrella Agreement or Standard Agreement.
  3. It is very important that you fill in all the details in the agreements–in particular fill out the front page with your name and full address and practice name, fill in the details in schedule 1of Item 6 , Item 7 with all the dentist details and Item 8 with all of the usernames and passwords for all of the relevant sites .
  4. We then need you to return the ENTIRE signed agreement to our office.


What is an Umbrella Agreement

Umbrella Agreement can be applied when the treating doctor is using the Invisalign® or AngelAlign® systems and does not receive corporate or significant volume discounts.

CAPS Treatment Planning Optimization Services are included free of charge.  

The only difference is that you pay CAPS your aligner lab fee and not the aligner company – yet all else will be provided directly by your aligner company.

What is a Standard Agreement

The Standard Agreement will apply when the treating Dr belongs to a corporate group or is receiving a significant discount from Invisalign or AngelAlign or if they just prefer not to be under a CAPS umbrella agreement.

At that point standard pricing for CAPS services will apply.

How to submit a case to CAPS for treatment planning optimization
  1. Submit your case to your aligner manufacturer-designated Dr site.
  2. Log into your CAPS account, and submit the patient name case number on the CAPS portal, with any other notes that would be relevant for the CAPS orthodontist.
What is a case evaluation

The Clinical Experts at CAPS can give valuable complimentary clinical and technical advice on whether or not a case might be suitable for aligners, evaluate the predictability of the case and take into account your restorative treatment plan.

Upload your patient photos, Xrays and relevant information onto the aligner portal you wish to use for that case and then place an order on the CAPS portal for a complimentary case evaluation – and provide the patient name , ID number and any notes that would be considered to help the CAPS orthodontist in evaluation of the case.

You will receive an answer within 72 hours.

Can I consult with the CAPS Dr’s and discuss the treatment planning process?

CAPS will do the entire treatment plan; however you will be able to view the modifications made in the Clincheck/digital set up, giving you an understanding of the changes performed by the CAPS team.

Do I revise the virtual setup?

The CAPS specialists will go back and forth with the aligner company ensuring the aligner setup is accurate and predictable.

Once the CAPS orthodontists are satisfied with the setup you will receive an email, inviting you to add revision notes or approve the case.

Which Clear aligner companies does CAPS support?

CAPS supports Invisalign®, InvisalignGO®, AngelAlign®, SureSmile® and Spark® aligner systems.

Can CAPS help me with mid-course corrections and refinements?

Absolutely.

For a reduced fee, CAPS clinical experts can also manage your midcourse corrections and your case refinements.

Can I also modify the virtual setup after submitting my order to CAPS?

Once CAPS has initiated modifications CAPS strongly discourages you from making modifications to your setup as conflicting modifications may confuse the aligner technician.

Hence it is most important that you make no changes until after you receive an email from CAPS notifying yourself that ”Your case is now ready for review.“

Who approves my aligner setup?

As the treating Dr, you are responsible for approving your final treatment plan.

Should you have any questions about your treatment plan or would like further modifications you can communicate with your CAPS Clinical Expert, through adding notes in the appropriate patient on the CAPS portal.

Who can I contact with specific questions regarding my aligner treatment plan?

Ideally all communication should be via the CAPS portal.

However if you require more support -then you can contact the CAPS team directly by email at support@capsorthoed.com.au or by calling 1300 073 427.

What is the fee for CAPS Treatment Planning Services?

Providing Dr’s accredited with Invisalign and AngelAlign who are not part of a corporate group or receiving significant volume discounts, and those doctors agreeing to sign the relevant umbrella group agreement – the CAPS treatment planning service is complimentary.

For Dr’s receiving corporate or significant volume discounts or doctors who just prefer not to be under a CAPS umbrella agreement, there is a fee of $450 plus GST which usually will be payable on submission for comprehensive cases, and reduced fees for moderate and Lite cases.

Treatment Planning Optimization is available for Refinements and Mid-Course Corrections for a nominal fee.

When can I approve a case that has been optimized by CAPS

it can take several modifications with your aligner company to optimize the virtual setup to have a treatment plan that results in a predictable and stable outcomes.  

it is critical that you do not approve your case until after you receive an email notification from CAPS that your case is ready for your review and approval.

Learn More About Our Treatment Planning Services

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